Shipping policy

SHIPPING POLICY

    1. KHIND Malaysia will only accept orders with valid delivery addresses within Malaysia. No delivery to post box will be made.
    2. All orders received will be processed within 24 hours during business day and ready for shipping out from our warehouse. All parcels are delivered by our courier partner(s) (i.e., J&T Express, GDex, ABX Express).
    3. The Customer will receive the shipping details with tracking number by email once the order has been processed.
    4. Delivery normally takes 2 to 6 business days from the date when the Customer receives the order confirmation email from the Site. In the event that order(s) have not been received after 14 business days following the confirmation of order, please reply to or send email to khindonline@khind.com or contact the Customer Careline at 1300 8000 32.
    5. Any dates quoted by KHIND Malaysia for delivery of the order are estimates only. In no event shall KHIND Malaysia be liable for increased expenses or delivery cost, loss of profits or goodwill or any other special, incidental direct or indirect or consequential damages due to late delivery or non-delivery of the order.
    6. Shipping rates are calculated based on weight, dimensions, origin, destination and courier provider and will be clearly indicated at the time of checkout.
    7. The shipping fees and courier partner(s) are subject to change without prior notice to the Customer.
    8. In the event the parcel(s) is returned to us due to the delivery details provided are invalid/insufficient or if the courier failed to contact you for whatsoever reasons, we will refund the payment to you after deduction of the shipping charges.